User Access Forms
Please fill out the appropriate form(s) to set up a new PRISM user, make changes to or delete a current user’s account. All completed and signed forms are to be sent or faxed for processing to:
FIS Customer Assessment
3200 Cathedral of Learning
Please reviewing the Training section to schedule or review any training required for the requested access. Access requests will be processed in an average of 5 business days.
Frequently Asked Questions
In the event that you forget your PRISM password, please contact the Technology Help Desk or call 412-624-HELP.
Fill out the online PRISM Location Update Request Form to add a room number or building name to PRISM.
To change the room and building associated with your name, submit an Employee Record (E/R) with the new location to Payroll in Craig Hall. They will update the address in the PRISM system. If you receive the updated E/R and notice that the change is not appearing in the PRISM system, please contact the Technology Help Desk or call 412-624-HELP.
If an employee transfers to another department or terminates his or her employment with the University altogether, please complete the following to avoid future problems:
Send notification to FIS Customer Assessment immediately. Please specify the employee's name. Customer Assessment must be notified in order for the department to maintain access to the purchase orders and/or requisitions initiated by the transferring or terminating individual.
Notification can be sent to FIS Customer Assessment via campus mail (1917 CL) or by submitting a request through the Technology Help Desk or call 412-624-HELP.
If you are a Pitt Employee, you would automatically be granted Concur access when your HR Employee record is complete. If you are a currently enrolled Student, student records are loaded once a week to Concur. If you do not have access, a required default may be missing in your record. Please submit a PantherExpress Help Ticket.
If you are not a Pitt Employee but need access to Concur to manage travel and expenses, please complete pages 1 and 5 of the PRISM Department User Form.