User Access Forms
Please fill out the appropriate form(s) to set up a new PRISM user, make changes to or delete a current user’s account. All completed and signed forms should be emailed or faxed for processing:
*** We will not be regularly picking up paper forms as our office complies with the University's remote work guidance in response to the COVID-19 pandemic. To help accommodate remote form submission, the user form has been updated to a fillable form. You can download and complete the form and the use the University's eSignature (DocuSign) service to complete the signature and forward to your supervisor/authorized RC.
Please contact the IT Help desk with any questions regarding access or guidance on obtaining signatures/authorizations for form processing. ***
Pitt IT Business Solutions Customer Assessment
3200 Cathedral of Learning
Please reviewing the Training section to schedule or review any training required for the requested access. Access requests will be processed in an average of 5 business days.
Frequently Asked Questions
In the event that you forget your PRISM password, please contact the 24/7 IT Help Desk or call 412-624-HELP.
Fill out the online PRISM Location Update Request Form to add a room number or building name to PRISM.
To change the room and building associated with your name, submit an Employee Record (E/R) with the new location to Payroll in Craig Hall. They will update the address in the PRISM system. If you receive the updated E/R and notice that the change is not appearing in the PRISM system, please contact the 24/7 IT Help Desk or call 412-624-HELP.
If an employee transfers to another department or terminates his or her employment with the University altogether, please complete the following to avoid future problems:
Send notification to Pitt IT Business Solutions Customer Assessment immediately. Please specify the employee's name. Customer Assessment must be notified in order for the department to maintain access to the purchase orders and/or requisitions initiated by the transferring or terminating individual.
Notification can be sent to Pitt IT Business Solutions Customer Assessment via campus mail (1917 CL) or by submitting a request through the 24/7 IT Help Desk or call 412-624-HELP.
If you are a Pitt Employee, you would automatically be granted Concur access when your HR Employee record is complete. If you are a currently enrolled Student, student records are loaded once a week to Concur. If you do not have access, a required default may be missing in your record. Please submit a PantherExpress Help Ticket.
If you are not a Pitt Employee but need access to Concur to manage travel and expenses, please complete pages 1 and 5 of the PRISM Department User Form.
If you do not have access to your PRISM printer, we recommend that you set the default print option to stop the automatic printing of reports. PRISM report output can be viewed on-line and shared with other user electronically in various ways. Documentation for these options and setting the default print can be found here.